Frequently Asked Questions
Everything you need to know about your Mario Capasa experience.
What is the typical delivery timeframe for furniture orders?
Standard shipping usually takes between 7 to 14 business days. For larger furniture items requiring white-glove delivery, please allow up to 3 weeks for scheduling and transit.
What is your return policy?
We offer a 30-day return window for most items. Products must be in their original packaging and unused condition. Please note that a restocking fee may apply to large furniture returns.
Do you offer a warranty on your products?
Yes, all Mario Capasa products come with a one-year limited warranty covering manufacturing defects and structural integrity under normal residential use.
How can I track the status of my order?
Once your order ships, you will receive an email confirmation with a tracking link. You can also log into your account on our website to view real-time status updates.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and interest-free financing through Affirm.
Are your materials sustainably sourced?
We are committed to quality and responsibility. Our wood is sourced from FSC-certified suppliers, and we use high-grade, eco-friendly fabrics that meet rigorous durability standards.